Support

Something not working? One of these usually fixes it. Still stuck? Send us a message.

The photo isn't changing by itself

• In the Shortcuts app, open Automation. Check that the Globespot automation is there, set to Run Immediately, and turned on for apps you actually open.
• Globespot keeps the same photo for a while, about an hour by default, even if the automation runs more often. Change that in Settings → Change the photo.
• To change it right away, tap Change wallpaper now in Settings.

The widget shows the old place

Tap Change wallpaper now in Settings. If the widget still doesn't match, remove it from your Lock Screen and add it again.

Some photos never appear

• Globespot can only use photos with a location saved. For new photos, turn on Location for the Camera app: Settings → Privacy & Security → Location Services → Camera.
• If you chose "Limited Access" to your photos, Globespot only sees the ones you picked. Change it in Settings → Globespot → Photos.
• Your filters might be hiding them. Check which groups are switched on under Settings → Which photos.
• Photos stored only in iCloud are fetched on Wi-Fi, so they can take a while to show up.

Reading my library is taking a long time

A big library takes a while the first time. It goes fastest with Globespot open and your iPhone charging. Progress is saved as it goes, so closing the app never loses it. You can watch it under Settings → Library ready.

Shaking doesn't open "Report a problem"

Check that Shake to report is switched on in Globespot's Settings, and give the phone a quick, firm shake: a gentle one is ignored, so walking around never sets it off. You can always report without shaking: Settings → Report a problem.

Starting again from scratch

Delete the app and install it again. This removes everything Globespot saved, and your photos aren't touched.

Contact us

Tell us what's happening. You'll get a private link to your conversation, where our reply appears. Fields marked * are required.

Already have Globespot? You can also message us from inside the app: Settings → Contact us.